We will notify you by e-mail address associated with your account once your return has been processed. Items purchased online must be returned by mail to our Service Centre within 14 calendar days upon the receipt date indicated on the delivery service tracking system. Hera Beauty reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Original cash register receipt is required to process the exchange. Hair tool, such as irons and dryers, can be returned for an exchange within the warranted time if it’s a defect. Above items are not eligible for a return due to hygienic issues. Hera Beauty wants to ensure our customers the items they purchase are brand new. Cosmetics & tools (lipsticks, foundations, brushes, scissors, etc.).Items that could be worn (Wigs, Ponytails, Buns, Clip-in Hair, Leggings, Wig caps, etc.).Hera Beauty does not offer price adjustment for any product. Refund will be applied to the original method of payment. Items without proof of purchase will not be accepted for a refund or an exchange. No tearing, no bending, no untying, and no removing of any material included in the original packaging) for your return to be processed. Item and its packaging should not be tampered with in any way (ex. Returned items found to be used, damaged, not in their original state, or not in resalable condition will not be processed. The FINAL SALE ITEMS listed below are neither refundable nor exchangeable.Īll Items must be returned unopened in their original packaging with all tags intact. You can only exchange your in-store purchases at the store. If you are not satisfied with your purchase, you may return it for a refund for online purchases. We want you to be satisfied with your purchase, but if you decide to return, we’re here to help. Les renseignements figurant sur ce site Web sont fournis à titre indicatif uniquement. L'emballage ou la couleur du produit visualisé peuvent varier de l'emballage ou la couleur réels. Content on this site is for reference purposes only.Īvis de non-responsabilité: Veuillez noter que les fabricants peuvent modifier la list des ingrédients ou l'information sur leur emballage. The product packaging or product color may differ from what is displayed on the screen. Destiné à un usage externe uniquement.ĭisclaimer: Please note that manufacturers may alter their ingredient lists or information on their packaging. A micro fiber towel may be used for faster drying.įor external use only. Make sure hair is wet while using this jelly. Section soaking wet hair with fingers and distribute from root to the tips of your hair. For extra definition and moisture, use with Curl Love Moisture Milk or Fresh CurlĪpply an ample amount to clean, conditioned and detangled hair. Your hair will have amazing curl definition, bounce and moisture that every curl or coil will love. You should expect to receive your refund within two weeks of returning a product to us, however, in many cases you will receive a refund more quickly.Curl Maker curl defining jelly is made with natural horsetail and beet extracts to transform your hair into curls without leaving it hard or crunchy. Wigs, Hairpieces, Weaves and other items you need to try on are excluded from returns!!! ![]() Sale Items cannot be returned, their sale is final. You may return most new, unopened items within 10 days of delivery for a full refund, if the return is a result of our error (you received an incorrect or defective item, etc.). ![]() Weekend orders are only shipped on Monday.ĭue to Corona, returns are currently not possible!!!įor any returns, please contact us by phone +41 or e-mail prior to returning any item. Orders that are placed after 17:00 on Thursdays until Friday 17:00 will only be delivered on Monday as the Postal services are not delivering parcels on Saturday. ![]() We ship all products with SwissPost Priority, which should be delivered to you next day, order cutoff times for next day delivery is 17:00 Monday - Thursday. In that case we will contact you to check with you for a re-placement item or refund the money to you. All products on our website are in stock, however there are rare occasions where a product might be out of stock after you placed your order. When you place an order, we aim to fulfill your order the same day.
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